Privacy Policy

What we collect

• Account details if you sign up: your name and email address.
• Order and booking details: what you bought or booked, the email you give at checkout, and your shipping address for physical items.
• Commission requests:your name, email, optional phone number, details about what you'd like painted, and the reference photos you upload.
• Messages you send through the contact or workshop request forms.
• Payment information is entered directly with Stripe. We never see or store your full card number.

How we use it

• To process and ship orders, deliver digital downloads and manage bookings.
• To send order confirmations, receipts and updates about your purchase or commission.
• To respond to your messages and requests.
• To keep records required for accounting and tax purposes.

We don't sell your information or use it for advertising. We only send marketing emails if you have explicitly signed up to receive them, and every such email lets you unsubscribe.

Who helps us

We use trusted service providers to run this site. They process information on our behalf and only for these purposes:

• Stripe: payments
• Clerk: accounts and sign-in
• Resend: sending emails
• Cloudinary: storing images, commission reference photos and download files
• Vercel: hosting the website
• Neon: our database

Some of these providers store data outside Canada, mainly in the United States, where it may be subject to the laws of that country.

Cookies

We only use cookies needed for the site to work: keeping you signed in, remembering a guest checkout and your cart, and protecting payments against fraud. We don't use analytics or advertising cookies.

How long we keep it

Order and payment records are kept for as long as Canadian tax law requires (generally six years). Commission reference photos are kept while your commission is active and for a reasonable time afterwards, and we delete them on request. Messages are kept as long as needed to respond and follow up.

Your choices

You can ask to see the personal information we hold about you, correct it, or have it deleted where we're not required to keep it. You can also withdraw consent to optional uses at any time. Email marmarart48@gmail.comand we'll respond within 30 days.

Contact

Questions or concerns about privacy: marmarart48@gmail.com. If you're not satisfied with our response, you can contact the Office of the Information and Privacy Commissioner for British Columbia. See also our Terms & Policies.